Data deletion instructions

Your platform account

1. Email hello@onscreen.io from the address your account is registered under, with the subject “Delete my account”.
2. We verify the request, remove your membership(s), delete your account and sign-in data, and revoke active sessions.
3. Deletion is completed within 30 days. Backups expire on their regular rotation schedule after that. We confirm completion by email.

Audit records required for the workspace’s accountability history (who approved or edited content) are retained by the workspace owner as controller; your identity is removed from the account systems.

Data from a connected Meta or Google account

If your organisation connected an advertising or analytics account and you want the data we obtained through that connection deleted:

1. A workspace administrator disconnects the integration in the workspace’s Integrations page — this immediately revokes and deletes the stored access tokens and stops all ingestion.
2. To also delete already-ingested advertising performance data, email hello@onscreen.io with the workspace name and the connected account ID.
3. We delete the requested data within 30 days and confirm by email.

You can also revoke the platform’s access from the provider’s side at any time — for Meta under Settings → Business integrations, for Google under myaccount.google.com/permissions. Revoking access stops ingestion; stored data is deleted on request as above.

End-customer data (tenant shops)

When order data ingestion is enabled for a shop, order data is pseudonymised at ingestion and will be deleted via the shop’s own erasure events under our Data Processing Agreement. End customers should contact the shop (the controller) — its privacy policy explains how.